Property management / rentals

Keep tenant requests, assets and billing connected to the property.

Connect units, tenants and service requests to the people responsible for resolving them. Keep operational work and supporting contract or billing references together.

Available for requirements discussions and individually scoped projects. Standardized products are planned.

Discuss your workflow

A workflow to scope together

Follow the work, step by step.

Follow the equipment, items and records through your operation. Select a stage to see the work and the role responsible for it.

Property operationsIllustrative workflow

INPUTTenant requestOUTPUTTenant request

Source brief and requirement desk

Inside this step01 / 04

Request details

SourceUnit B-04 · leaking tap

Incoming information—

Required result—

Completing the record

Worked example · DEMO-UNIT-B04The tenant identifies Unit B-04 and the maintenance need.

Responsible roleProperty administrator

Start with the operational need and its originating record.

Inspect the record and checks

Comes in: Tenant request
Required result: Tenant request
Information used: Unit and access · Authorized task · Completion evidence
What this step does: Link the request to the correct unit, tenant and permitted contact before assessing the maintenance need.
Control: Work and charges need the authority recorded for this specific unit.
Accountability: Property administrator. Next responsible role: Tenant liaison.

STEP 01 / 08 · DEMO-UNIT-B04

Identify unit and requester

Link the request to the correct unit, tenant and permitted contact before assessing the maintenance need.

Comes inTenant request

Passes forwardTenant request

WORKED EXAMPLE

Unit B-04 · leaking tap

The tenant identifies Unit B-04 and the maintenance need.

Check before proceeding

Work and charges need the authority recorded for this specific unit.

Exception path

A repair requires work outside the approved scope. The request remains pending authorization instead of silently adding a charge to the tenant account.

The manager reviews responsibility and the supporting agreement, records the authorized scope and routes any charge for separate billing review.

A practical starting scope.

Start with maintenance requests for one property. Agree unit identifiers, assignment rules, approval thresholds and what evidence confirms completion.

Connect the records you already use.

Assess accounting exports, authorized tenant records, document references and contractor schedules. Contract dates and billing rules need a validated source.

Define the delivery responsibilities.

Legal interpretation of agreements, payment collection services and emergency building response are separate responsibilities, with service coverage agreed explicitly.

Custom project scope and availability are assessed individually. Standardized sector products are planned, not generally released. Migration, hosting, support coverage and acceptance checks are agreed before delivery.

Discovery questions

What we need to understand.

How many properties and units are involved?
Who approves repairs and tenant-related charges?
Which contract and accounting records remain authoritative?
What is the escalation path for unresolved requests?

Discuss your property & rentals workflow

A clearer starting point

Which operation is hardest to follow today?

Tell us where the work starts, which tools it touches and where visibility breaks down.

Discuss your workflowNo complete specification required. Please leave confidential records and credentials out of your initial inquiry.